theindialog

December 11, 2009

Connectivity

Filed under: Evdo.coverage,Lessons,Technology — loggers @ 8:36 pm

All along this trip, technology has played an integral role in keeping us connected and more importantly, in updating the blog regularly. As mentioned earlier, the speed test comparison could not be carried because of dreadful customer service in order to get Mihir’s Photon working. Another incident that could be useful in making choices easier occurred with regards to cell-phone and tower connectivity, while in Tamil Nadu. To be clear, while roaming, connectivity can either be obtained through the home network or through agreements with other networks. E.g. Aircel can work either through its own network, or use the towers that have been setup by IDEA, assuming an agreement is in place to share their tower.

Vodafone consistently received EDGE/GPRS connectivity[1] throughout the state, through one of the two methods described above. Even at some of the remotest points in Rameswaram, close to land’s end and Sri Lanka’s border, connectivity was available. On the other hand, Loop Mobile’s data service has been dismal, with no service available anywhere. In addition to the absence of their own towers, the apparent agreements they have with Vodafone and Aircel count for nothing. After repeated complaints to the Loop technical team, there was still no rectification.

These two events seek to highlight the customer service and infrastructure deficiencies of TATA Photon and Loop Mobile respectively. Especially in the latter’s market, with MNP (Multiple Number Portability) coming early next year, serious improvements will need to be made to prevent an outflow of dissatisfied customers to other providers.


[1] Necessary for data transfers, i.e. email, internet, BlackBerry Messenger etc.

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1 Comment »

  1. Dear Customer

    Greetings from Tata Indicom!

    We apologize for the inconvenience you had to go through because of us. We earnestly request you to give us a chance to rectify our issues and serve you better.

    We request you kindly provide us your e-mail Id, Tata Indicom number or your alternate contact number to get in touch with you.

    Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

    Thanking you
    Customer Care – Tata Indicom.

    Comment by Customercare — December 12, 2009 @ 11:54 am | Reply


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